Help Center

The current global situation is putting a strain on supply chains around the world. This is causing considerable difficulties for both distributors and retailers, lengthening order processing and shipping times.

We make every effort to ensure that our products are delivered on time, and we check stocks in our US warehouses daily. However, some products may need to be shipped from warehouses outside the US. In this case, the shipping time can be up to 15-30 days.

We hope that the situation improves as soon as possible.

We are confident in your understanding.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5-8 business days.

You can select your preferred payment method at checkout. We accept secure payments via Credit Cards & PayPal. Note that additional exchange fee may apply if your currency is other than US dollars.

Shipping destinations: We ship all over the US

Shipping times: All orders take 5-8 business days to be delivered to you and we ship within 3 business days.Shipping time might vary depending on location, shipment method and other factors. Due to the overall difficult situation, orders may be shipped from warehouses outside the USA. In this case, the shipping time can be up to 15 - 30 days, but with no additional cost for you.

Shipping cost: Free shipping

As soon as the product is shipped, you will receive a tracking code with which you can follow the route of your purchase. Enter the code received on our Track Order page.

Your 100% satisfaction is important for us. 

If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to return the product and request a refund. You may return any item purchased on Shopcytee.com under the terms listed in our Refund Policy.

For any further information please refer to our Refund Policy.